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Understanding your Invoice

Understanding your invoice page 1

Customer Name: The name associated with your account.

Mailing Address: The address your invoice is mailed to.

Account No: Please use this unique number to reference your account when calling our Customer Care Centre or when registering for Customer Advantage, our self-serve portal.

Service Address: The address where natural gas service is being provided. It may or may not be the same as the customer Mailing Address.

Site ID: The unique identifier for your service address.

Rate Category: Your natural gas distribution service rate class. All rates are approved by the Alberta Utilities Commission.

Invoice Period: The date range for the current billing period.

Previous Invoice: The amount of your previous invoice.

Previous Payments: The payment(s) we have received since your last invoice.

Balance Forward: Total amount due prior to this invoice.

Total Current Charges: Total amount due for the current billing period.

Amount Due: Total amount for current billing period and any previous unpaid amounts.


Understanding your invoice page 2

Gas Cost: A per unit rate ($/GJ) to recover the market rate of the cost of natural gas you consume plus gas supply management costs.

Administration Fee: A daily fee to recover the costs incurred by us to be your default gas supplier, regardless of the amount used.

Fixed Delivery: A daily fee to recover a portion of the cost to provide gas distribution service, regardless of the amount used.

Variable Delivery: A fee calculated on a per unit rate ($/GJ) to recover gas distribution service costs not included in the Fixed Delivery.

Third Party Transportation: The charge calculated on a per unit rate ($/GJ) to recover the costs of transporting natural gas to our distribution system through pipelines owned by other companies.

Property Tax: Taxes and fees levied by and paid in full to your municipality or other third party.

Franchise Fee: Fees levied by and paid in full to your municipality.

Usage-Type: Indicates whether your meter read was actual (A) or estimated (E).

Usage (CCF): Volume of gas measured in hundreds of cubic feet.

Correction Factor & Energy: Used to convert gas measured in CCF to GJ (gigajoules).

Units (GJ): Your invoice is calculated based on the units of energy in gigajoules (GJ) used during the invoice period.


For information on Federal Carbon Tax, please refer to: