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Set up a New Account, Stop or Transfer Service

New Customers

If you require natural gas service at an existing building, access our Customer Advantage self-serve portal and click the Start New Service button found under the New Apex Utilities Customer heading. Alternatively, you can contact our Customer Care Centre at 1-866-222-2067, at least two (2) working days in advance, so all necessary arrangements can be made. 

You will need to provide us with:

 

If your property does not have a gas line installed, apply to Install a Natural Gas Service Line.


Billing:

 

Current Customers

If you have a Customer Advantage profile, you can request to stop or transfer your service through the self-serve portal. Login to Customer Advantage and complete a service request. 

Alternatively, you can contact the Customer Care Centre at 1-866-222-2067, at least two (2) business days in advance, so all necessary arrangements can be made.

If you transferred your service and pay your bill through online banking, please remember to update your payment details with your new Apex Utilities account number.

 

Adding Additional Parties to your Account

You may add a third party or co-responsible person to your account. To make these arrangements, access our Customer Advantage portal and complete the Account Access Authorization form.


Service Disconnection

To discontinue service to a property, please contact the Customer Care Centre at 1-866-222-2067. During the winter season, if you wish to discontinue gas service to your property, we require your written authorization via a signed Service Disconnection Agreement found in the Customer Advantage portal. Please note while gas services are temporarily disconnected and/or meter is removed, the minimum daily charge applies while the gas is turned off or until service is permanently disconnected at your service site. This is because we must continue to operate and maintain our system whether you are using gas or not. A temporary disconnection becomes a permanent disconnection after twelve (12) months. At that point, we will stop applying the minimum daily charge.