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Report a Gas Leak

If you suspect a gas leak, contact our emergency response personnel
24 hours a day at 1-866-222-2068.


What is Natural Gas? 

Natural gas is a non-toxic, flammable, hydrocarbon gas that is lighter-than-air, and readily disperses in the air. Because natural gas is odourless, we add an odourizing agent to make the gas detectable by smell. The odourant smells like sulphur or rotten eggs. We provide natural gas scratch and sniff cards to help you recognize this smell. Request a Scratch and Sniff Card for your family or classroom.


In the Event of a Natural Gas Emergency

If you suspect a leak inside:

If you suspect a leak outside:

If you damage a gas line, and it is leaking:

If you damage a gas line, and it is not leaking:

Only re-enter an area with a suspected natural gas leak when advised it is safe to do so by an Apex Utilities representative or Fire Department staff. If you are unsure, call 1-866-222-2067.