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Contact Us

24 HR EMERGENCIES 1-866-222-2068

Report a gas odour, natural gas fire, or damaged gas line, 24 hours a day, 7 days a week.

Residential & Business Customers

Customer Care Centre
(Start, Stop, or Transfer Service;
Billing and General Inquiries)

Phone: 1-866-222-2067

(Credit Inquiries)
Phone: 1-866-222-2069 

Email: customercare@apexutilities.ca
Fax: 1-866-980-6866
Temporary change in hours for Billing, General Inquiries, and Credit Inquiries:
8:00AM – 4:30PM, weekdays

Bill Payment Mailing Address
Apex Utilities Inc.
PO Box 2597 Stn M
Calgary, AB T2P 0C8

Head Office Mailing Address
Apex Utilities Inc.
5509 45 Street
Leduc, AB T9E 6T6

Land Developers, Large Volume Customers & New Communities

Business Development
Email: businessdevelopment@apexutilities.ca

 

Retailer Support

Retailer Distribution Services
(General Retailer Inquiries)
Email: retailsupport@apexutilities.ca
Phone: 1-877-916-5426

Gas Settlement Support
(Nomination Management, Account Balancing, and Settlement Services)
Email: gas.settlement@apexutilities.ca
Phone: 1-855-666-2074

Regulatory Affairs
(Retailer Distribution Service Contracts and Prudential Requirements)
Email: regulatory@apexutilities.ca